My Luno account was hacked - all my money gone - lovely
jaDEB - I'm coming in a bit late on this matter - did you sign a contract with whoever Luno is - if you did, did they explain the T & C's or as is normal said to you read through the T & C's and then sign the form. In many cases they ask you to sign the document with all the T & C's but fail to explain those where you are at risk and which T & C's you should take note of specifically. They are also required to explain to you what their roles and responsibilities are and what the consequences are in your decision making process. If something is "hacked" then that is not due to your lack of security protocols but theirs and there well may be a case to answer by them that they are culpable and responsible for your loss due to their inability to secure your funds
I'm no lawyer but in banking one learns something about contracts - so the important issue here is whether a contract is in place, did they explain T & C's sufficiently for you to know what security arrangement you need to put in place and what were their responsibilities and accountabilities.