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« on: September 02, 2015, 02:57:23 pm »
We live directly opposite the only private hospital here in the far north of Portugal and have noticed a common trait with patients.
Most patients are women with broken arms and knee injuries and I always wondered why. Well, I found out 2 weeks ago why this is. Many women here are short and stiletto heels are in fashion so the shorter the woman is, the higher the heels are. This is not a good combination with the cobbled streets we have in Portugal.
We were walking around the old city center when my wife fell like a sack of potatoes in the road. Bystanders rushed to help and had her sitting in a chair with the ambulance on its way.
The very modernly equipped ambulance arrived within minutes and after patching here wounds up, the frustrating Portuguese bureaucracy all expats complain about started.
They had no authority to transport her to the private hospital 2 km away. There are no private ambulances here and as they work for the government hospital, that is where they will take her. Nowhere else.
To make matters worse, they needed her Social Security Card or an EU NS Card that we do not have. South Africa does not have this system so no card. We have private medical aid and the government hospital does not accept this. After much whistling and arm waving, the paramedics phoned for a taxi.
More frustration at the private hospital. The doctor on night duty could not understand a word of English and proceeded to whistle and wave his arms around at the sight of her purple and bleeding arm.
A nurse then took her to radiology where they took many x-rays then showed her a thumbs up. Not knowing if this meant that my wife made a good job of shattering her arm properly or if it was ok. We were then taken to reception for the paperwork and waved goodbye.
Once at home, I had to cut up a new t-shirt to make a bandage. Next morning her whole arm and hand was purple and swollen and the wound was septic. I am sure she fell exactly on a spot where a dog left it's IP address.
I then had to go back to the hospital to pay our portion of the "treatment". The day staff now miraculously all spoke good English and very quickly ushered me into the doctor's room where a Canadian doctor sat. She apologized profusely and showed me a letter the night doctor had left her. The nurse was supposed to take my wife back to him after the x-rays for treatment and medication. So it was just a language problem after all.
Still not sure on what to do in case of any emergencies yet but I have emailed my medical aid for info.