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Off topic / No EasyEquities access from abroad!
« on: March 26, 2020, 05:12:47 pm »
Hi everyone!
I am an EE client and I'm happy with their offering in general. But I have had some very frustrating problem lately - maybe someone here can help me to solve it:
I have recently started working in Belgium, and ever since I am in Europe I cannot access my EE account. Not via the app, or chrome or internet explorer. No connection can be established. I have been in contact with EE help desk for exactly a month now, emailing back and forth, with no solution. I've been told that my IP address might be blocked; turns out that's not the problem. I was also told to clear the EE app cache and restart my phone - also did not solve the problem.
All through the recent market crash, I could not access my investments at EE. I am now considering moving to a different broker, even though I will be paying higher fees.
Have anyone of you experienced the same connectivity issues with EE? What could be the solution?
I am an EE client and I'm happy with their offering in general. But I have had some very frustrating problem lately - maybe someone here can help me to solve it:
I have recently started working in Belgium, and ever since I am in Europe I cannot access my EE account. Not via the app, or chrome or internet explorer. No connection can be established. I have been in contact with EE help desk for exactly a month now, emailing back and forth, with no solution. I've been told that my IP address might be blocked; turns out that's not the problem. I was also told to clear the EE app cache and restart my phone - also did not solve the problem.
All through the recent market crash, I could not access my investments at EE. I am now considering moving to a different broker, even though I will be paying higher fees.
Have anyone of you experienced the same connectivity issues with EE? What could be the solution?